Warranty Policy

We are committed to providing high-quality products, and we offer a warranty on our products according to the terms and conditions below.

Warranty Period by Product Category

Note: The periods above can be adjusted to match the policy of each product or supplier brand. Let us know if you'd like to change any duration.

What the Warranty Covers

· Original manufacturing defects in the product.

· Malfunctions that occur under normal use within the warranty period.

· The product not functioning as advertised at the time of purchase (e.g., a charger that doesn't charge, headphones with no sound in one channel, a mechanical defect in a gaming chair).

What the Warranty Does Not Cover

· Damage or breakage caused by misuse or negligence (e.g., dropping, water exposure, excessive heat).

· Damage resulting from unauthorized repair or attempts to open the product.

· Normal wear and tear from prolonged use (e.g., cable fraying after heavy use).

· Mobile and iPad screen protectors, due to their consumable nature (replaced only if a clear manufacturing defect is found, within 24–48 hours of receiving the order).

· Products purchased from stores or platforms other than our official store.

· Missing proof of purchase or invoice.

Conditions to Activate the Warranty

1. Keep the purchase invoice or order number.

2. Report the issue within the warranty period specified for the product.

3. Provide photos or a video showing the defect when contacting us (this speeds up processing).

4. The product must be in its original condition, with no modification or unauthorized opening by the customer.

Warranty Claim Process

· Once you contact us about a defect, the case will be reviewed within [specify timeframe, e.g., 2-3 business days].

· If the issue is confirmed to be covered under warranty, the product will be replaced or repaired at no additional cost to the customer.

· If the same product is unavailable for replacement, the customer may choose an equivalent alternative product or a refund, per store policy.

· Return shipping costs for a defective product under warranty will be covered by [specify: the store / the customer].

How to Submit a Warranty Claim

You can submit a warranty request via:

· [WhatsApp / Phone number]

· [Email address]

· [Contact form on the website]

Store management reserves the right to modify the terms of this policy at any time, and any changes will be announced on the website.